Privacy Policy

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last updated April 2025

Northblock Pty Ltd ABN 45 630 167 887 operates sydneywelders.com.au (“website”).

This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service.

When we talk about “us”, “we” or “our”, we mean Northblock Pty Ltd ABN 45 630 167 887, the business that operates the website. When we talk about “you”, we mean the person using the website or services. 

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your personal information for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. 

We may update our Privacy Policy from time to time and the updates will apply from the date the new version is uploaded to our website. We have included a ‘last updated’ date at the top of this Privacy Policy to help you keep track of any changes. You should regularly check to see if there are any recent changes that are relevant to you as displayed on our website. 

Types of personal information we collect and hold

“Personal data” or “personal information” is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.

We may collect the following information about you:

  • your first name and last name
  • your phone number and email address
  • your location
  • the details of your project

Without this information, we are not able to provide you with the services you require or conduct our business. 

Sensitive information

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. 

We do not directly collect sensitive personal information. If we inadvertently receive sensitive personal information, we will not store it. We will take reasonable steps to ensure that it is not disclosed to any other party. 

We do not take any payments from you and will not store any payment information. 

We do not intend to collect the personal data of any person under the age of 18. If you are the parent or guardian of a minor (under 18 years old) and suspect they may have provided us with their personal information, please contact us at [email protected] to request to have the minor’s personal information destroyed.

How we collect and use your personal information

We collect personal data about you when you give it to us by completing a contact us form on the website, by calling our number, sending us a text or when you send us an email. We only collect information directly from you. By contacting us through the website, either by way of an online form, email or telephone call, you consent to us collecting and using your personal information. 

We work with a carefully selected network of independent service providers (“service providers”) across Sydney. When you contact us, your information may be shared with a relevant service provider who can assist with your request. We may receive compensation from providers for facilitating these introductions. Your details are only shared with service providers who are actively seeking work in your area and service category.

You agree that we may keep your personal information for as long as it is required for the purpose it was collected or for an additional amount of time if we are required to do so under applicable laws. 

Staying Anonymous

You can browse our website anonymously. If you identify yourself to us, at that point we will collect your personal information, for example, by commenting on our reviews, using our online form to contact us or by emailing us. If you do not give personal information to us, it will affect your ability to interact with us on our website and our ability to contact you. 

Testimonials

If you provide us with a testimonial, you give us your consent for the use of your name and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We may store and/or use your review for as long as the information is relevant to our services. You understand that you will not receive any payments or rewards for a review or testimonial.

Social Networking Services and links to other websites

We may provide links to other websites and use social media platforms, such as Facebook, Instagram or LinkedIn, to promote our services (“Linked Sites”). We may also collect information that is provided, posted or uploaded by users to any of our social media pages which may include personal information. We do not control the content of comments posted to our social media pages. 

You should carefully consider whether you wish to submit personal data and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of those services. 

We may receive information about you from publicly available and third-party databases or services that provide information about business, people or companies, and combine this data with information we already have about you. This may help us in our delivery of services to you, or help us to update, expand and analyse our records, identify new customers, and provide services that may be of interest to you. 

Where you are not an existing customer or client and we have collected your information from a third party instead of directly from you, we will obtain your consent before contacting you, only if required by the law of the country in which you are located.

Disclosure

We may keep your personal data for the purpose of marketing similar services to you in the future. If we do so, you will be provided with the opportunity to unsubscribe from receiving that information. 

We pass on the information we collect from you to service providers we partner with so that they can contact you and promptly arrange to deliver the services you have requested. Once we have passed on your information, we have no control over what the service provider does with it, although we do request that the service providers comply with the terms of this Privacy Policy. 

We do not authorise service providers to keep, disclose or use your information with others except for the purpose of providing the services you require. 

Due to the online nature of our business, your personal data may be accessible by:

  • Platforms helping us fulfill marketing services (e.g. Facebook Ads Manager)
  • Providers of research and analytics services, including Google Analytics
  • Artificial Intelligence platforms for the purposes of processing and classifying data provided to us (e.g. Open AI) 
  • Providers of cloud computing infrastructure services (e.g. Amazon Web Services)

We will disclose your personal information when legally compelled to do so, in cooperation with the police, or under subpoena, or in compliance with Australian privacy laws.  

Tracking Technologies

Together with our partners, we may use cookies and other technologies to analyse trends, administer the website, track your movements around the website, to gather demographic information about our user base and to collect information about your browsing habits in order to make advertising relevant to you and your interests, as described below.

What Are Cookies

Cookies are pieces of data sent to your browser when you visit a website stored on your device or computer’s hard drive. Cookies may store user preferences and other information. 

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for a set period of time or until you delete it. 

How We Use Cookies

We classify cookies in the following categories:

  • Strictly Necessary
  • Preferences
  • Analytics and Tracking

Strictly Necessary

These cookies make it possible to link the actions of a user during a browser session to navigate around web pages, access secure areas of our website and help make the services available through our website and software functionality. Without these cookies, some basic functions of our website would not work.

For example, a session cookie is used to track a visitor’s identity during a particular session, and another cookie contains credentials to authenticate a user.

We use session cookies for authentication and authorisation purposes and to track a visitor’s identity during a particular session. Because these cookies are strictly necessary to deliver our services, users cannot refuse them.

You can block or delete these cookies by changing your browser settings and that will affect the performance of our website.

Preferences

These cookies are used to store choices you make and your preferences regarding our services (such as your language or the region you are in, to enable user interface customisation). These allow us to provide enhanced, more personal features to our online users. Cookies are not essential for using our services. However, without these cookies, certain functions may not work properly, and you may not be able to fully experience the interactive features of our website. For example, our website use cookies to manage the display of items or content.

Our user interface customisation cookies are used to store clients’ preferences or to enable certain functions. You can block or delete these cookies by changing your browser settings. 

Analytics

These cookies allow us to recognise you and count the number of times you visit and how you move around the website when using them. This helps us to improve the way our website work and makes sure that you can find what you need more easily. 

We may use cookies from a variety of third-party providers. The information collected by businesses located in the United States of America, like Google (including your IP address) will be transmitted and stored on servers in the United States of America. 

We may use Analytics cookies on our website to analyse and evaluate the use of our sites and improve our services and features. If a user is logged in to our website, the application also sets additional authentication cookies.

You can also prevent your data from being collected by Google Analytics on the website by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: https://tools.google.com/dlpage/gaoptout?hl=en. 

You may enable various integrations which, in turn, may set additional cookies. These cookies are set and controlled by you, for website usage tracking, analytics and enabling social media features. Use of those cookies is governed by your own privacy and cookie settings.

Other Technologies

We may use a tracking technique with embedded URLs to allow use of our website without cookies. Embedded URLs allow limited information to follow you but are not associated with personal data.

At Northblock Pty Ltd, we may also use widgets, which are interactive mini programs that run on our website to provide specific services from another company (e.g. links to bookmarked sites), along with buttons or other tools that link to other companies’ services (e.g. a Like button). The widget, button or tool may collect and automatically send personal data, such as your email address, or other information to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

Your Choices

On most web browsers, you will find a help section on the toolbar which provides a link to information about how to turn off browser cookies. Please note that if you reject cookies or disable cookies, your use of certain functions on our website may be limited.

To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit  www.allaboutcookies.org and/or or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org, and follow the opt-out instructions there. 

If you access our website on your mobile device, you may not be able to control the settings for tracking technologies. If you wish to not have your information used for the purpose of serving you targeted advertisements, you may opt-out by visiting the Network Advertising Initiative’s online resources available here https://optout.networkadvertising.org/?c=1 and following the opt-out instructions there. 

Security and overseas recipients

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When we no longer require your personal information for the reason you supplied it (or a longer period if we are required by law to keep it for longer), we will take reasonable steps to securely destroy it or de-identify it. While we take reasonable care, we cannot guarantee the security of your personal information.

We may rely on other third-party providers such as document management systems, text messaging services, email services and alike that may be located overseas or may have storage or processing facilities located overseas. We aim to use only trustworthy providers who store the information you have provided to us securely and service providers who are located in Australia, wherever possible.  

Your information may be accessed in a country outside of Australia without any protective laws surrounding privacy and personal information use. When you use our website, you agree to any incidental transfer of your data overseas. We do use appropriate password protection for our systems.  

Accessing and correcting your personal information

You may request copies of the information we hold about you. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information. If you contact us to make a personal information request, we will need to sufficiently identify you before we can provide you with details of any information we hold about you. 

Problems?

If you have any concerns about our use of your personal information, please contact us via email at [email protected], using the details below with the subject line “Privacy”, and let us know what the problem is. We will respond to your concerns within thirty (30) days. 

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.